Warranty & AMC Policy
Last Updated: June 2026
This Warranty & Annual Maintenance Contract (AMC) Policy governs the warranty and maintenance services provided by SAJ INFO WORLD for products, systems, and solutions supplied, installed, or maintained by the company.
1. Product Warranty
1.1 Manufacturer Warranty
All products supplied by SAJ INFO WORLD are covered under the warranty terms and conditions of their respective manufacturers.
The warranty period shall commence from the date of invoice or installation, whichever is applicable under the manufacturer’s policy.
1.2 Warranty Coverage
Manufacturer warranty generally covers:
• Manufacturing defects
• Hardware failures under normal operating conditions
• Defective components covered under the manufacturer’s warranty terms
Warranty claims shall be processed as per the manufacturer’s service procedures.
1.3 Warranty Exclusions
Warranty shall become void in the following circumstances:
• Physical damage to equipment
• Water, fire, lightning, or natural disaster damage
• Electrical surge or voltage fluctuation damage
• Damage caused by rodents, insects, or environmental conditions
• Unauthorized repair, modification, or tampering
• Improper installation by third parties
• Misuse, negligence, or accidental damage
• Damage due to software viruses or cyber-attacks
2. Software Warranty
Where SAJ INFO WORLD provides software services:
• Software bugs reported within the agreed warranty period will be rectified without additional charges.
• Warranty does not cover new feature requests, modifications, third-party integrations, or user-generated errors unless specifically included in the agreement.
3. Warranty Claim Process
To raise a warranty claim, customers must provide:
• Invoice copy
• Product details
• Installation details
• Description of fault
SAJ INFO WORLD reserves the right to inspect the equipment before processing warranty claims.
Where required, equipment may be sent to the manufacturer or authorized service center for repair or replacement.
4. Service Response Time
Response times are indicative and may vary depending on location, site accessibility, and severity of the issue.
Typical response targets:
• Urban Areas: Within 24–48 business hours
• Semi-Urban Areas: Within 48–72 business hours
• Remote Locations: As per mutually agreed schedule
Response time refers to initiation of support and not necessarily resolution of the issue.
5. Annual Maintenance Contract (AMC)
AMC services are provided only against a valid AMC agreement executed between SAJ INFO WORLD and the customer.
AMC may include:
• Preventive maintenance visits
• Health check-up of systems
• Cleaning of equipment
• System testing and inspection
• Configuration verification • Basic troubleshooting
• Technical support
The exact scope shall be governed by the AMC agreement.
6. Comprehensive AMC
Where specifically agreed in writing, Comprehensive AMC may include:
• Labour charges
• Service visits
• Replacement of covered components
Consumables and excluded items shall be chargeable separately unless specifically included.
7. Non-Comprehensive AMC
Under Non-Comprehensive AMC:
• Service charges and labour may be covered.
• Replacement parts, accessories, and hardware shall be chargeable separately.
8. AMC Exclusions
AMC services do not cover:
• Physical damage
• Theft or vandalism
• Fire or flood damage
• Electrical surge damage
• Civil work
• Cabling modifications
• Equipment relocation
• Third-party software issues
• Internet service provider issues
• Power supply failures
• Batteries and consumables unless specifically included
9. Customer Responsibilities
Customers shall:
• Ensure uninterrupted power supply where required.
• Provide safe access to equipment.
• Maintain environmental conditions suitable for equipment operation.
• Avoid unauthorized modifications. • Promptly report any faults or abnormalities.
10. Replacement Policy
Replacement of products or components shall be subject to:
• Manufacturer approval
• Availability of stock
• Applicable warranty terms
Where exact products are unavailable, equivalent or upgraded alternatives may be offered subject to mutual agreement.
11. Limitation Of Liability
SAJ INFO WORLD shall not be responsible for:
• Loss of business
• Loss of revenue
• Loss of data
• Security breaches
• System downtime caused by external factors
• Consequential or indirect damage
The maximum liability of SAJ INFO WORLD shall not exceed the value of the concerned product, service, or AMC contract.
12. Force Majeure
SAJ INFO WORLD shall not be liable for delays caused by circumstances beyond reasonable control, including natural disasters, transportation disruptions, government restrictions, pandemics, labour shortages, or manufacturer supply issues.
13. Policy Modification
SAJ INFO WORLD reserves the right to revise this Warranty & AMC Policy at any time. Updated versions shall be published on the company website.
14. Contact Information
SAJ INFO WORLD
Address: Singur, Hooghly, West Bengal – 712409
Phone: +91 99032 14793
Email: info@sajinfoworld.in
Website: www.sajinfoworld.in
By purchasing products, availing services, or entering into an AMC agreement with SAJ INFO WORLD, customers acknowledge and agree to this Warranty & AMC Policy.
